Card Reconciliations Officer by First National Bank
- Accra
- Permanent
- Full-time
- Daily reconciliation of card related suspense accounts (ATMs, Issuing and acquiring suspense accounts)
- Ensure card related suspense accounts are managed within its business rules
- Ensure exception management are handled within the agreed SLA
- Escalate all items that breaches SLA in line with Escalation matrix
- Provide daily and monthly reporting of card recons.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
- Identify and escalates potential risks that may lead to increased costs
- Prevent wastage and identify process improvements to contain and reduce costs.
- Adhere to Organizational values and service standards and interact with and communicate with customers accordingly
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
- Meet set turnaround times while ensuring own availability, reliability and accuracy
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Have relevant degree
- Have at least 3 years relevant experience
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
- Adaptable and curious
- Thrive in a collaborative working environment
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