Branch Sales & Services Manager by Fidelity Bank
Fidelity Bank
- Accra
- Permanent
- Full-time
- Limitless approval authority of cheques paid out.
- Number of staffs supervised
- Branch turnover sales and profit targets
- Branch Operations Budgets
- Branch Customer Service standards
- Branch standards on KYC, Risk & Control environment
- Branch activity targets
- Branch Resource Budget
- At least 7 years working experience in Sales and Relationship Management,
- Knowledge and experience of the mass market segment, and performance of
- Minimum of a first degree/professional qualification from a recognized
- Excellent sales abilities essential for achieving Branch Sales and segment
- Excellent multicultural awareness and management skills, essentially people
- Detailed working knowledge of bank/branch processes and controls in all core
- Good communication and interpersonal skills
- High degree of team building and supervisory skills and abilities
- Technical Skills
- Conceptual skills
- Human relations/interpersonal skills
- Planning
- Communication
- Negotiation and influencing skills
- Decision making
- Problem solving
- Ability to interpret data including financial data
- Digitally savy
- Delegation
- Adaptive to change and is flexible
- Drive
- To maximize profit and to supervise the operations of the Branch in conformity
- To deliver sales and revenue targets of the Branch including review targets of
market segments
- To provide assurance to the branch operations team in ensuring controls and
the branchTo ensure that all sections within the Branch functions run efficiently to meet
service standards for both internal and external customers
- To establish and review key operational risk indicators and formulate action
- To establish operational goals which are challenging in the improvement of :
o Service Quality
o Controls
o Customer Service
o Channel Management
- To check and control hygiene of the Branch, including working and safety
branch premises, building, equipment and Branch security
- To be responsible for the re-engineering of the branch processes to improve
- Ensure that effective documentation is in place, in the form of user quotes and
- To ensure that the Branch does not obtain an adverse audit rating.
- To ensure that the Branch suspense accounts are always balanced
- To be responsible for the performance appraisal of branch operations and all
- Keep abreast of local competitors' activity and make recommendations on
- Own the 'look and feel' of the branch and ensure it is in consonance with the
functions.
- Collaborate with other business segments within the Retail Banking division
and Retail Products to drive business growth.
- Collaborate with other business functions like Corporate Banking, Fidelity
- Supervises immediate team members to ensure that time, quality, and other
- Interpret Conditions of Service to immediate team members
- Appraise the performance of all branch staff including CSOEs, CSOTs, ROs,
- Identify training needs of immediate team members and recommends
- Administer disciplinary measures to immediate team members in accordance
- Ensure prompt and adequate compliance responses to Sanctions and
- Take part in all annual mandatory refresher training organized by Compliance
- Report all suspicious or fraudulent activities to Compliance or via whistleblowing
- Signs off all PEP accounts and the Combined Risk Framework.
- Regional Sales and Service Manager
- Director, Channels and Sales
- All Directors and Business Heads within Retail Banking
- Head, Agency Banking
- Hub Manager
- Head Prestige Banking
- Retail Network Team
- Director, Banking Operations
- Head, Branch Services
- Internal Control
- Internal Audit
- Customer Experience
- External auditors
- Financial Crime Management Unit
- Central Bank
- HR Business Partner
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