Assistant Human Resource Manager by Kempinski Hotels

• Provide support to managers, supervisors and staff and to help develop the skills and capabilities of staff.
• Ensure that accurate job descriptions are in place.
• Provide advice and assistance with writing job descriptions.
• Provide advice and assistance when conducting staff performance evaluations. Identify training and development opportunities.
• Provide basic counseling to staff who have performance related obstacles.
• Provide advice and assistance in developing Human Resources plans.
• Set up personnel records for new employees and conduct orientation for new hires on a weekly rotational schedule.
• Calculate the turnover report for property use at each period end.
• Enroll employees in the various benefits programs, assist them with any benefits changes, concerns, problems, or questions, acting as a corporate liaison.
• Responsible for maintaining and ordering sufficient office supply levels and enrollment forms.
• Act as backup for the Human Resources functions to ensure that all duties are completed in a timely manner.
• Act as an alternate in the Payroll Administrator function; assist with any of the payroll office functions.
• Monitor staff performance and attendance activities Monitor daily attendance.
• Investigate and understand causes for staff absences.
• Recommend solutions to resolve chronic attendance difficulties.
• Provide basic counseling to staff that have performance related obstacles.
• Provide advice and recommendations on disciplinary actions.
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity.
• Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.
• Coordinate staff recruitment, selection and on-boarding processes in order to ensure a timely organized and comprehensive procedure is used to hire staff.
• Provide advice and assistance to supervisors and managers on staff recruitment.
• Ensure that all vacancies are posted on Kempinski's recruitment web-site.
• Schedule and organize interviews.
• Participate in applicant interviews.
• Conduct reference checks on possible candidates.
• Inform unsuccessful applicants.
• Ensure a smooth on-boarding process for successful candidates including expatriate hiring process.
• Conduct exit interviews.
• Provide information and assistance to staff, supervisors and Council on Human Resources and work-related issues.
• Explain and provisions of the Human Resources policy.
• Explain employment standards and legislation such as workers compensation, labour standards and local labour practices and laws.
• Organize the transitional provisions of employee compensation, pay and benefits when positions are transferred or new positions created, promotions etc.
• Arrange for the repairs of computers and other office equipment and assist with organizing staff to carry out work due periods of equipment shutdowns.
• Develop and implement a Human Resources plan and personnel management policies and procedures.
• Promote workplace safety.
• Provide advice and assistance to staff and management on pay and benefits systems.
• Assist employees with any general questions and concerns, referring them to the proper channels for assistance if necessary, maintaining strict confidentiality.
• Enroll employees and managers in the various benefits programs; assist them with any benefits changes, concerns, problems, or questions, acting as a corporate liaison.
• Laws, Regulations and policies Makes sure Human Resources team follows all applicable laws, hotel policy and corporate standards.
• Ensure all expatriates are documentation are valid and up-to-date and line with Ghana Immigration Service guidelines.
• Security Health and safety Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel's fire, emergency, and bomb procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Monitors and hotel Human Resources staff to follow all applicable health and safety laws.
• Ensures that all employees follow safety rules and procedures.
• Takes corrective action where required to improve safety of work areas.
• Ensure that the highest strands of personal hygiene, dress, uniform, appearance, body language and conduct of your team and maintained by all employees in the department.
• Ensures that no hotel property of any kind is brought out of the hotel without signed management permission.
• Global and Local HRIS Ensures optimum utilization and accuracy of data of all HR systems both locally and globally.
• Employee Engagement Ensures Global and Hotel Engagement initiatives are promptly implemented in line with set timelines.
• Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel.

• Bachelor's degree, 2nd Degree/Professional Certification is a plus
• Three (3) years in a similar position within a luxury brand or an international company
• Computer literacy in Word and Excel, PowerPoint, HRIS
• Excellent oral and written skills
• Ability to communicate in some local languages
• Strong Planning and organizational skills
• Problem Solving & Decision-Making skills.
• Be familiar with labour laws and regulations.
• Be familiar with local social insurance policies.
• Strong Administration skills
• Good Leadership skills
• Effective communication and listening as well as counselling skills.
• Ability to engage, influence, and build relationships with a variety of internal and external stakeholders.
• Role model for integrity always ensuring fair and transparent processes and inspiring trust.
• Where there is a multicultural team: working effectively in a diverse cultural environment.
• Ability to deal with ambiguity and diplomacy.
• Problem-solving and analytical decision-making ability and results focus.
• Passion for hotel operations and identification with the brand's core values as a luxury services provider.

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