Script Writer - Buwelo Ghana

Buwelo

  • Accra
  • Permanent
  • Full-time
  • 2 months ago
Role DescriptionCustomer Service Representatives serving as transcribers, script writers, and proofreaders must possess a combination of listening, typing, accuracy, and customer empathy skills to ensure real-time captions for individuals with hearing loss.Core Skills & Competencies:1. Attention to Detail & Accuracy
  • Strong focus on delivering clear, error-free captions
  • Ability to distinguish between homophones, accents, and speech nuances
  • High level of concentration and multitasking abilities
[ad]2. Work Ethics & Reliability
  • Ability to adhere to strict confidentiality policies (as conversations may involve sensitive information)
  • Strong time management skills and ability to work in a fast-paced environment
  • Team player mindset while being capable of independent work
3. Transcription & Typing Skills
  • Fast and accurate typing (minimum above 50 WPM)
  • Strong listening skills to capture spoken conversations with precision
  • Ability to transcribe in real-time while maintaining clarity and completeness
  • Proficiency in spelling, grammar, and punctuation
4. Customer Service & Empathy
  • Understanding of hearing loss challenges and sensitivity to customer needs
  • Ability to maintain neutrality and professionalism while transcribing calls
  • Strong verbal and written communication skills
  • Patience and ability to handle stressful situations calmly
5. Technical Proficiency
  • Familiarity with captioning software and voice-to-text tools
  • Basic knowledge of computer applications and troubleshooting
  • Ability to quickly adapt to new technologies and software updates

JobSearch Ghana