IT Project Specialist at GBfoods Ghana

GBfoods Ghana

  • Accra
  • Permanent
  • Full-time
  • 30 days ago
Job DescriptionAt GBfoods we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others. GBfoods Africa operates in 24 countries with a Regional office in Accra - Ghana.Our Purpose “Celebrating local flavours” is to empower and take care of each of the local communities we belong to and to bring out their authentic flavours. Some of our local brands have been in consumers' kitchens for over a century and have positioned themselves as authentically loved brands, as well as deeply rooted parts of the local culture.Today, with a turnover of around 1,5 billion euros and a team of around 3,300 people, we are the preferred choice of millions of consumers.RoleReporting to the IT Service Delivery & Help Desk ManagerThe IT Project Specialist will be responsible for assisting in the planning, coordination, and delivery of IT infrastructure projects. This role works closely with the Service delivery Manager, vendors, and key stakeholders to ensure timely and efficient delivery of infrastructure solutions.Key Responsibilities
  • Manage and oversee IT service requests and incidents, ensuring timely resolution and optimal customer satisfaction related to infrastructure in Africa such as servers, network devices, Wi-Fi and firewall, etc.
  • Ensure high standards of IT service delivery, meeting or exceeding SLAs (Service Level Agreements).
  • Provide first-line support and coordinate with second and third-line support teams to resolve technical issues efficiently.
  • Lead and participate in IT projects, ensuring they are completed on time, within scope, and to the required quality standards.
  • Coordinate and manage infrastructure-related initiatives, such as network upgrades, data center migrations, server deployments, and cloud transitions.
  • Maintain and update detailed project documentation including project plans, timelines, status reports, and technical requirements to service delivery manager.
  • Identify areas for process improvements, implement best practices, and drive continuous improvement in service delivery.
  • Support project-related change control, asset management, and configuration documentation.
  • Assist in post-project reviews, capturing lessons learned and improvement opportunities.
  • Monitor infrastructure implementation activities, ensuring compliance with technical standards and governance policies.
What can you expect from us?You will be part of a unique company in an exciting moment, when we are growing and becoming a very consolidated multinational in the FMCG Food industry, with many strong brands.RequirementsTechnical & Behavorial Competencies
  • At least bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of five (5) years of experience in IT Infrastructure project or a similar role in managing and coordinating project.
  • Solid understanding of infrastructure components such as servers, storage, networking, virtualization, and cloud services.
  • Experience in FMCG (Fast-Moving Consumer Goods) will be a plus.
  • Working knowledge of network infrastructure: switches, routers, firewalls, VLANs, VPNs.
  • Experience with server operating systems (Windows Server, Linux) and virtualization platforms (VMware, Hyper-V).
  • Exposure to cloud technologies (Azure, AWS, or GCP) and cloud migration activities.
  • Understanding of storage systems (SAN, NAS, RAID) and backup strategies.
  • Familiar with JIRA support tool and Change Management Process.
  • Awareness of data center standards, rack layouts, power and cooling considerations.
  • Working knowledge of ITIL processes, especially in change and incident management.
  • Enjoy a positive work environment with a department that is well-integrated into the overall organization.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team environment and collaborate with colleagues across different locations.
  • Highly detail-oriented with a proactive attitude.
  • Strong knowledge of MS Office- Word, Excel and PowerPoint.
  • Willingness to travel across Africa.
Already have a profile on ?Autocomplete with b4workApply
  • Department: BU Ghana
  • Location: Accra (Ghana)
  • Sector: Consumer goods
  • Vacancies: 1
  • Work modality: On site
Closing Date: 15th May, 2025HOW TO APPLY

JobDirecta