Coordinator/Digital UI/UX at MTN Ghana

• Support the design, delivery, and continuous improvement of MTN Ghana's digital interfaces and experiences.
• The role translates concepts and user needs into clear visual designs, coordinates with agencies and internal teams, and ensures every digital touchpoint meets accessibility, brand, and usability standards

• Dynamic and highly competitive telecommunication & ICT industry
• Partial outsourcing to third party – ATC
• Highly regulated environment
• Regionalization structure implication
• Diverse Cultural environment
• Group best practices & standards alignment
• Continuous Infrastructural expansion
• Performance driven environment

• Produce high-quality UI designs and assets (layouts, icons, graphics, prototypes) based on brand and UX guidelines.
• Design and deliver wireframes, user flows, mock-ups, and interactive prototypes for a range of digital products (web, mobile apps, etc.).
• Ensure that all designs are compliant with accessibility standards and the established experiential quality metrics.
• Iterate designs based on user feedback, data analysis, and technical constraints in an Agile environment.
• Collaborate with UX researchers and product teams to translate insights into wireframes and mock-ups.
• Plan, conduct, and analyze quantitative and qualitative user research (e.g., interviews, surveys, usability testing, A/B tests) to understand user needs, pain points, and behaviors.
• Translate research findings into actionable design recommendations and requirements.
• Create user personas, journey maps, and information architecture diagrams.
• Work with agencies and external designers to review deliverables, maintain consistency, and ensure on-time handover.
• Maintain design documentation and component libraries in collaboration with the UX/UI Manager.
• Assist in updating the MTN Ghana Design System with new components and accessibility notes.
• Prepare design files for development, ensuring correct specifications, exports, and annotations.
• Work closely with Product Managers, Software Developers, and other stakeholders to ensure design feasibility and successful implementation.
• Contribute creative ideas during design sprints, brainstorming, and innovation sessions.
• Track design performance metrics (usability feedback, task success rates) and suggest refinements.
• Ensure all designs comply with MTN's information security, privacy, and governance standards

• A Bachelor's Degree in Computer Science, Information Technology or related field of study.
• Certification or professional knowledge of Scrum and Agile methodologies a plus

• Minimum 3 years' experience in digital design or UI execution within an agency or corporate environment.
• Proficiency with Figma, Adobe XD, or similar tools.
• Exposure to responsive and mobile design projects.
• Familiarity with WCAG and accessibility standards.

• UI design and prototyping
• UX principles and usability testing support
• Accessibility and inclusive design
• Brand and visual consistency management
• Design system maintenance
• Cross-team coordination and handover to development

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

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