Job Vacancy For Senior Lead, IT Fintech Operations
- Accra
- Permanent
- Full-time
- Highly dynamic and competitive telecommunication industry
- Advancement in global technology trends
- MTN Group business standards and practices
- Diverse cultural environment
- Segmentation structure implication
- Performance driven environment
- Developing sophisticated client base
- Manage & improve the Operation & Maintenance process of the Fintech systems.
- Prepare & design all needed process & procedures relevant to the tasks performed by the section internally & externally.
- Generates relevant daily, weekly, and monthly reports (Activity, Performance, KPIs, Statistics and Marketing reports etc.
- Ensure Efficient Operation/Monitoring/Optimization of the services related to the Multimedia & Messaging platforms (Ericsson Wallet Platform; S@T Gateway; DSTK Platform; Banking and Third-Party Integration; Web Services Application; Security Services)
- Work closely with cross functional team for the design and implementation of any new service.
- Ensure proper handling of Fintech complaints and timely resolution within the set targets.
- Ensure Fintech Support systems access security are compliant with the internal IT policies & Banking Best Practice
- Ensure Proper Change Management Process followed, and documentation of all executed tasks.
- Manage the performance and availability of the Fintech Supporting systems
- Develop and maintain an efficient system logs and back up procedure.
- Provide support for 3PP integrations and onward support
- Provide support for 3PP Open API setup
- Ensure all Fintech platforms are integrated to internal IT Security platforms for monitoring
- Supervise the O&M process and Procedure implementation to ensure the best practice
- Supervise and review daily system checks and initiate actions accordingly
- Responsible for emergency handling of all the Fintech Systems as well as progress and productivity of the Mobile Money team
- Report findings on monitored systems and suggests expansion, upgrade or replacement
- Responsible for support with external/internal suppliers to resolve escalated problems
- Timely Reporting / Statistics delivery.
- Ability to manage self and team performance, good conflict management, takes and manages accountability
- Energy & Drive - Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
- Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills - Trustworthy, integrity and ethical in dealings
- Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
- Organisational Positioning Skills - Good written and verbal communication, commitment to the organization
- Strategic Skills - Global thinker, Analytical thinking and Problem solving abilities.
- Negotiating Skills
- People management skills
- Analytical skills
- Innovative
- Team player
- Good communication skills
- Interpersonal skills
- Self-motivated
- Can Do; Integrity; leadership; Innovation; Relationships
- Complete Candor, Complete Accountability, Active Collaboration & Get it done.
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