Head of Agency Banking by Absa Bank

• Develop and implement the overall strategy for the agency banking to align with the bank's growth objectives and financial inclusion goals.
• Drive innovation in agency banking services, leveraging technology and customer insights to enhance service delivery
• Stay abreast of industry trends and competitive activities, country opportunities, and challenges to ensure that the business is well-positioned to provide competitive and industry-leading Agency banking services.
• Scan the external market to understand the future direction of the Agency banking and financial inclusion opportunities and work with RBB leadership to proactively react to the changing trend
• Lead and Co-ordinate all new initiatives, related to Agency banking
• Agree targets and take accountability for the overall achievement of performance objectives
• Lead, mentor, and develop the agency banking team, ensuring that they have the skills and resources needed to achieve their goals.
• Foster a culture of high performance, accountability, and continuous improvement within the team.
• Provide regular feedback and coaching to team members to enhance their professional growth.

• Drive sales and marketing initiatives through the agency network to increase customer acquisition and transaction volumes, especially deposits.
• Identify new market opportunities and strategic partnerships to expand the agency banking network
• Collaborate with the product development team to tailor banking products and services to meet the needs of the agency banking clientele.
• Foster strong relationships with key stakeholders, including branch networks, technology, Operations, and business partners to ensure efficient delivery of services across the agency network.

• Lead the expansion of the agency banking network, ensuring that the bank reaches underserved and unbanked populations across the country.
• Oversee the recruitment, onboarding, and training of new agents in line with governance and compliance requirements
• Ensure optimal geographic distribution and performance of agents across the network.
• Strategically partner with Organisations that can financially support Agency banking expansion in line with the financial inclusion agenda.

• Establish and monitor key performance indicators (KPIs) for the agency banking network, ensuring high levels of productivity and efficiency among agents
• Implement processes for cash management, transaction processing, and service delivery across the network.
• Ensure that all agents have the necessary tools, training, and support to operate effectively.

• Ensure that the agency banking operations comply with all regulatory requirements and internal policies.
• Develop and implement risk management strategies to mitigate operational, financial, and reputational risks within the network.
• Conduct regular audits and assessments of the agency network to identify and address any compliance or operational issues and lapses

• Oversee the financial performance of the agency banking unit, including budgeting, forecasting, and cost management.
• Ensure that the unit meets its revenue and profitability targets while managing expenses effectively.
• Analyse financial data to identify trends, opportunities, and areas for improvement.

• Champion a customer-centric approach within the agency banking network, ensuring that all agents deliver exceptional service.
• Implement customer feedback mechanisms to continuously improve the quality of service provided through the network.
• Address and resolve any customer complaints or issues related to agency banking services.

• Growth in the number of active agents and geographic coverage.
• Increase in transaction volumes and customer acquisition (Retail and SME) through the agency network.
• Growth in the liabilities
• Compliance with regulatory standards and internal risk management policies.
• Achievement of financial targets, including revenue, profitability, and cost efficiency.

• Proven track record of leadership and team management within a banking environment.
• Strong understanding of banking regulations, compliance, and risk management, and financial inclusion
• Experience in business development, sales, and marketing within the financial services industry.
• Strategic thinking and the ability to translate strategy into actionable plans.
• Strong leadership and people management skills.
• Excellent communication and relationship-building abilities.
• High level of integrity, professionalism, and ethical conduct.
• Analytical skills with proficiency in financial management and reporting.
• Ability to work under pressure and manage multiple priorities.

• Bachelor's degree in Banking, Finance, Business Administration, or a related field; a Master's degree or relevant professional certification is an advantage.
• Minimum of 8-10 years of experience in banking, with significant experience in agency banking, retail and business banking, or a related area.
• Project management experience

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