Job Vacancy For Help Desk Officer

• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

• Good communication skills
• Ability to multitask, prioritize and manage time effectively
• Capacity to stay calm under pressure and handle stress effectively
• Strong problem solving skills and initiative
• Detail - oriented with a focus on providing outstanding customer service
• HND or degree

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