Healthcare Standards and Quality Programme Officer by West African Health Organization (WAHO)

• Under the supervision of the Directorate's Director, the incumbent shall be responsible for ensuring health facilities quality assurance, patient safety, risk management programmes and systems-level outcomes within the organization.
• He/she shall direct the efforts of all the performance improvement initiatives to ensure

• This role shall involve working independently and collaboratively with other Programme Officers to ensure the establishment of quality healthcare standards and effective functioning of clinical risk frameworks.

• Advocate and establish a culture of safety and quality standards throughout WAHO's programmes;
• Plan and create a Regional Standards and Quality Procedure Manual;
• Review quality assurance standards in the ECOWAS region;
• Develop training material and practice guidelines and other decision-making tools in Healthcare Services;
• Coordinate the development of strategic work-plans with clear objectives and achievement benchmarks, short and long term priorities, implementation plans and tools for evaluation;
• Monitor Healthcare Service performance by gathering relevant data and produce statistical reports;
• Provide technical assistance to countries in using relevant quality tools to ensure that managers and other staff understand how to improve their work;
• Identify technical assistance on needs assessment when needed;
• Coordinate and manage relationships with partner organisations, Ministries of Health and other relevant

• Coordinate the training of health personnel on health care standards and quality;
• Provide technical assistance to Member States in setting up and maintaining Healthcare Service controls and documentation of procedures;
• Provide technical assistance to countries to regularly update existing policies and procedures of health

• Perform other related duties as might be assigned by supervisor.

• A minimum of a Bachelor's Degree in Medicine or Pharmacy or Nursing or Medical Science or any of the Allied Health Sciences from a recognised university.

• At least 5 to 7 years of progressive responsible experience in the implementation of healthcare programs;
• Knowledge of quality assurance standards in the ECOWAS region and Non Communicable Diseases strategy;
• Ability to manage relationship with partner organizations, Ministries of Health and other relevant regulatory bodies to foster solid cooperation.

• ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices;
• ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities;
• ability to respect chain of command in an appropriate manner;
• ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval;
• ability to utilize the Code of Ethics to manage self, others, information and resources;
• ability to mentor others and create feedback loops with supervisors, colleagues and the subordinates to build strong working relationships and improve performance;
• contribute to maintaining organizational unit's performance goals and standards.

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