Job Vacancy For Branch Manager

• The Branch Manager shall be directly responsible for managing the day-to-day operations of the Branch. He/she will be responsible for coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management.

• Responsible for analyzing the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, Car4Cash, deposits and other transactions for consideration and approval by the Area Manager and respective business department heads.
• Responsible for frequently assessing local market developments to identify opportunities and threats and taking proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
• Responsible for developing and implementing branch specific strategies to realize growth targets for Payroll, Car4Cash and Savings.
• Responsible for assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
• Responsible for ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
• Responsible for ensuring that all files are activated within 24 hours after disbursement.
• Where applicable, the Branch Manager is responsible for achieving both the Independent Sales Executive and “walk-in” component of the branch target set.
• Responsible for maintaining adequate loan quality controls at the application stage.
• Responsible for the execution of the company's credit policy at the application stage.
• Responsible for performing other ad-hoc business development task assigned by management.

• Responsible for supervising all cash operations to ensure strict adherence to vault and cash box policies and procedures.
• Responsible for liaising with the Finance Department to ensure adequate liquidity for cash operations.
• Responsible for performing monthly cash-count in vault for the Branch.
• Responsible for performing all end -of- day controls in accordance with the relevant policies.
• Responsible for performing tasks related to confirmation and approval of specific transactions.

• Responsible for directly supervising and managing the work of all staff in the branch.
• Responsible for developing a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.).
• Responsible for ensuring that all staff have the right attitude, skills and knowledge to perform assigned duties.
• Responsible for identifying the training needs of staff and liaising with the Human Resource department for the needed capacity building and assist in training new and existing staff.
• Responsible for liaising with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.
• Responsible for coaching and developing staff to perform their roles well.
• Responsible for building a team of high performing staff.
• Responsible for sustaining staff motivation and performance.
• Responsible for ensuring (through communication and good example) that staff live the Company's corporate values always.
• Responsible for giving regular and timely feedback to staff on attitude, skills and knowledge in relation to their work.
• Responsible for taking timely and appropriate disciplinary measures in accordance with the Human Resource manual.
• Responsible for carrying out regular staff appraisals and feedback according to the Human Resource manual.
• Responsible for holding regular meetings with staff to update them on institutional developments.
• Responsible for all administrative and sales staff specific to manager's allocated branch and their success as a team in terms of exceeding sales targets
• Responsible for driving the sales force of all Independent Sales Executives (where applicable), recruitment, training and retention thereof and for the success of the sales targets that will be set
• Where applicable, responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISE's are constantly up to date with any changes in policies

• Responsible for collaborating with relevant departments to ensure that workflows, processes, structures and set-up in the banking halls support efficient service delivery
• Responsible for monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
• Responsible for ensuring that all staff deliver good quality services to all clients
• Responsible for leading and developing a strong sense of client orientation amongst all staff in the branch
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
• Responsible for effectively segmenting clients and directly managing key accounts in the portfolio to achieve high client retention levels

• Responsible for ensuring that all staff comply with relevant institutional policies, processes and procedures.
• Responsible for ensuring that staff are well informed and trained to implement policies, processes and procedures.
• Responsible for ensuring full implementation of all recommendations of audit, compliance and other management reports.

• Responsible for ensuring timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
• Responsible for keeping a database (hard and soft copies) of all official communication.
• Responsible for coordinating communication between head-office and branch.
• Responsible for providing management with relevant information on external and internal developments.

• Responsible for liaising with relevant departments to ensure that staff have the needed logistics to work.
• Responsible for ensuring the Branch is always kept clean and tidy.
• Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property
• Responsible for supervising the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory.
• Responsible for managing key protocols of the branch and ensure strict compliance with all security policies
• Responsible for coordinating the effective utilization of all logistics allocated to the branch

• Responsible for preparing and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management

• Higher National Diploma
• A Bachelors' Degree is recommended (majoring in Sales or Marketing is an advantage)
• Branch management experience at a bank or micro-lender essential
• Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage)

• Hard working and goal driven;
• Excellent communication skills;
• Excellent sale skills;
• Positive attitude;
• Excellent management skills;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.

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