Ticketing Officer at Rock Holdings Ghana

• Assist passengers with reservations, ticketing, and flight schedule enquiries
• Check-in passengers, issue boarding passes, and handle baggage processing
• Inform passengers of flight delays, cancellations, and gate changes
• Provide exceptional customer service to passengers and address their concerns
• Assist passengers with special needs, including helping those needing wheelchair assistance
• Make public announcements regarding flight activity at the gate or in the terminal
• Provide exceptional customer service to passengers and address their concerns
• Process and monitor upgrades and standby lists
• Handle cash and credit transactions for ticket purchases and airline fees

• Diploma or higher
• Experience in customer service or hospitality is a plus
• Strong communication and interpersonal skills
• Ability to handle stressful situations and remain calm under pressure
• Proficient in relevant computer applications and airline reservation systems
• Excellent attention to detail

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