Job Vacancy For Call Centre Executives

• Obtaining client information by answering telephone calls interviewing clients, verifying information and entering same into a web-based database
• Determining clients eligibility for the company's products by comparing client information to established requirements and policies
• Educating clients by explaining procedures, requirements, answering questions and also providing information
• Receiving and handling customer complaints in a timely manner
• Maintaining communication equipment by reporting fault and problems
• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance

• Minimum of HND
• Previous customer service experience, especially in the financial industry preferred

• Excellent verbal communication
• Excellent Phone skills
• Good listening skills
• Excellent data entry skills
• A team player
• Excellent attention to details
• Great sense of professionalism
• Ability to Multi-task
• The applicant must be able to speak good English and at least 2 Ghanaian languages

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