Job Vacancy For Service Desk Engineer

• The successful candidate will join our team as a Service Desk Engineer in the IT Department.
• (S)He will report to the Business Support Lead and will assist in the delivery of fast and useful first-line technical assistance on all AT applications and service desk tools. Also, communicate effectively with all stakeholders during incident management by understanding the problem and explaining its solution.

• Provide expert networking assistance, ensuring connectivity and resolving network-related issues.
• Conduct daily checks on IT systems, monitoring performance, security, and backups for optimal efficiency.
• Offer hardware and printing services support, resolving hardware issues, and coordinating with vendors for upgrades.
• Administer Active Directory, handling account creation, password resets, and user management.
• Ensure compliance with security policies and implement necessary AD adjustments.
• Serve as the primary Office 365 administrator, managing user accounts, licenses, and access permissions.
• Configure and optimize O365 applications such as Exchange Online, SharePoint, and Teams.
• Tailor IT support services to meet the specific needs of each regional shop.
• Ensure efficient user account creation, aligning with organizational requirements and security protocols.
• Maintain open and regular communication with regional shops, providing updates on IT initiatives and offering ongoing support.

• Extensive experience in same or similar position.
• Microsoft Certified Professional
• ITIL certification is an advantage.
• Bachelor's degree in computer science engineering (or related technical discipline)
• 2-4 years of relevant experience in end-user support technical customer support with a strong customer interaction experience

• Passion to be a part of a hardworking and winning team.
• Willing to work in a 24x7 environment and provide weekend coverage.
• Ability to multitask in a fast-paced environment.
• Excellent ability to learn and articulate software-related and technical concepts.
• Strong active listening skills and excellent written and oral communications skills
• Excellent Customer Service Orientation
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence.
• Strong documentation skills
• Working knowledge of SQL, Java related technologies
• Familiar with working on Windows 2003/Windows 2008, or Linux-based distributions (preferably within a hosting environment)
• A keen interest in networking and WAN technology
• Must be able to demonstrate a customer-first approach to support.
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
• Natural aptitude for troubleshooting & problem-solving.
• Have solid experience in a helpdesk or technical support environment.
• Highly organized and able to work on own initiative to complete the range of tasks required.
• Flexible and willing to work outside core business hours as required.
• Must also be customer-oriented and patient to deal with difficult users.

Ghana Current Jobs