We are looking for a dynamic Telesales Team Lead to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.Job PurposeAs a Telesales Team Lead, you will energize and empower your team, driving exceptional performance in a results-driven environment that makes real impact.What will you do?Lead and inspire our outbound telesales team to exceed customer retention targets while playing a pivotal role in high-impact campaigns that maximize conversions and accelerate revenue growth.[ad]You'll champion world-class quality standards, ensuring every customer interaction is accurate, compliant, and professionally exceptional. Your coaching expertise will unlock your team's potential, helping them master new skills and bridge performance gaps.Strategic communication will be your superpower—keeping everyone aligned, motivated, and equipped to deliver outstanding results through dynamic team briefings and performance optimization sessions.The Role DetailsLocation: Ghana (Hybrid - Best of both worlds!)Reports to: Senior Team LeaderImpact: Multi-market scale across our growing regionsWhat You Need To Succeed
Education: Diploma in business administration, marketing, communications, or related field
Experience: At least 4+ years in telesales, customer service, or sales management with proven results
Leadership Skills: Strong team management abilities with a track record of motivating teams to exceed expectations and deliver exceptional customer service
Analytical Edge: Sharp data interpretation skills to identify trends and make strategic decisions that boost performance
Technical Advantage: Familiarity with CRM systems and relevant software (major plus!)
Why This Role Rocks
Lead meaningful work driving financial inclusion across Africa
Build high-performing teams and develop future leaders
Own strategic initiatives with direct revenue impact
Enjoy hybrid flexibility with professional growth opportunities
Make measurable impact in expanding markets
[ad2]Ready to Make Your Mark?If you're a results-driven leader passionate about sales excellence, team development, and customer experience, this is your opportunity to create lasting impact while advancing your career.
