Maintenance Manager
- Accra
- Permanent
- Full-time
- Oversee the execution of scheduled, preventive, and emergency maintenance tasks on all client machines .
- Collaborate with Planners and CSRs to ensure timely assignment of technicians and parts availability before job commencement.
- Review and approve job cards, service reports, and diagnoses submitted by technicians.
- Provide hands-on technical guidance on complex equipment faults.
- Ensure root cause analysis is conducted for repeat faults or critical breakdowns.
- Support technicians remotely or on-site where necessary for difficult service cases.
- Supervise the activities and performance of field technicians across all service sites.
- Organize regular toolbox meetings, technical briefings, and safety inductions.
- Identify skill gaps and arrange in-house or OEM training
- Establish and update preventive maintenance schedules for client equipment under contract.
- Monitor compliance and ensure planned jobs are done on-time and documented.
- Work with the Operations Manager to generate monthly reports on PM completion rates.
- Enforce safety procedures and ensure technicians operate under safe conditions at all times.
- Monitor job execution against the company’s technical standards and SOPs.
- Investigate field incidents, near-misses, or equipment damage, and recommend corrective actions.
- Review and verify all service reports, diagnosis forms, and inspection sheets submitted by technicians.
- Maintain accurate maintenance records for each client machine (digital or hard copy).
- Submit weekly activity summaries and highlight critical service issues to the Operations Manager.
- Liaise with Storekeepers and Planners to ensure timely parts and tool availability before job execution.
- Collaborate with CSRs for feedback on customer concerns and satisfaction levels post-service.
- Support warranty claim documentation with technical reports and parts inspection outcomes.
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