Job Vacancy For Performance Analyst

• Support product teams, especially the product or service manager, to identify 'what good looks like' and to develop hypotheses
• Collect relevant and accurate data from digital and offline sources (e.g. call Centre data), including by managing and developing analytics instrumentation - working with development colleagues
• Take responsibility for audit and testing of data collection
• Produce accurate, engaging and actionable analysis of online and offline data sources to derive priority user needs and user behavior
• Work closely with user researchers to combine the 'what' and 'why' of user behavior
• Provide recommendations for action based on user data in easily understandable and engaging ways - such as show and tells, blog posts, dashboards
• Actively participate in a performance and data analysis community of practice, assisting with training and knowledge transfer of digital analysis principles to wider audiences and expanding your own and others' data analysis skills
• Participate in the development of the vision for data / analytics architecture and workflow across the organization, including instrumentation, tagging and user management
• Share examples of best practice in digital performance management across government, contributing to the Government Service Design Manual and blogs
• Identify delivery obstacles to improving performance measurements and working with teams to overcome those obstacles
• For services, ensuring the performance requirements set out in the Digital by Default Service Standard are met

• First Degree in relevant field with 2years working experience.

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