Call Centre Agent - Inbound

  • Greater Accra
  • Temporary
  • Full-time
  • 1 month ago
  • Apply easily
A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.ROLE SPECIFIC REQUIREMENTS
  • Answer enquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities.
  • Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Maintains communication equipment by reporting problems.
  • Accomplish organizational mission by completing related results as needed.
PERSON SPECIFIC REQUIREMENTS
  • Excellent communication skills
  • Customer Centric
  • Attention to Detail
  • Listening skills
  • Data entry skills

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