Retention Officer by Old Mutual South Africa

Old Mutual View all jobs

  • Accra
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.
  • Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
  • Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
  • Exercises persuasive skills in guiding clients towards a solution.
  • Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
  • Finalises calls at point of contact where possible.
  • May escalate more complex queries appropriately.
Requirements: Skills Qualification and Experience Required
  • Minimum of a Bachelors Degree from an accredited university.
  • Candidate must have at least 1 year Call centre experience or similar
  • Candidate must have relevant work experience.
Candidate must be ready to start work by 1st March 2023Closing Date :24th Feb, 2023HOW TO APPLY

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