Job Vacancy For Client Care Officer

• Handling customer enquiries, both telephonically and by email
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers' needs, clarify information, research every issue and provide solutions
• Seizing opportunities to upsell products when they arise
• Building sustainable relationships and engage customers by taking the extra mile
• Keeping records of all conversations in the call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meeting personal/team qualitative and quantitative targets
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary

• HND or degree
• 2-3 years of experience in client services,
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.

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