Role Overview As a Telesales Representative on our Customer Retention team, you'll be working with existing M-KOPA customers; people who already trust the brand; to introduce them to additional products that genuinely fit their lives. This isn't cold prospecting. It's warm, mission-driven selling where your performance directly shapes customer outcomes and company growth. Most Telesales roles put you on the phone to move volume. Here, you're part of something more deliberate. Our customers aren't just numbers — 70% use M-KOPA products to generate income. When you upsell well, you're not just hitting a target; you're expanding someone's financial toolkit. That context changes how the work feels. Requirements: What You Need: An HND or Bachelor's degree in Business Management or a related field, plus at least 2 years of experience in a corporate environment — BPO or call centre background is a strong advantage Genuine sales ability: you're results-oriented, resilient under pressure, and capable of turning a hesitant customer into a confident one Clear, professional communication (verbal and written), solid MS Excel skills, and the kind of integrity that keeps customer trust intact even when targets are tight.
