Job Vacancy For Customer Service Officer

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience

• HND or diploma
• 2 years' of experience using Microsoft Office
• Basic knowledge of office equipment
• Previous experience in an office

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