General Manager

Mpraeso, Eastern Region
Permanent
Full-time

22 days ago
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Role OverviewThe General Manager is responsible for overseeing the operations, development, andstrategic growth of a portfolio of their hotels, including those under construction. The GMensure that all hotels operate at the highest standards of quality, service, and profitabilitywhile maintaining brand consistency. This role requires strong leadership, operationalexcellence, and strategic planning to drive business growth and enhance guest satisfaction.Key Responsibilities

Develop and implement strategies to enhance the brand positioning and financial

performance of all hotels.

Identify market trends and business opportunities to drive occupancy rates and revenue

growth.

Ensure smooth operations, maintaining high service standards and operational efficiency.

Establish and enforce policies, procedures, and best practices that align with international

hospitality standards.

Monitor and improve key performance indicators (KPIs), including guest satisfaction,

revenue per available room and employee productivity.

Conduct regular performance reviews of each hotel and implement corrective actions

where needed.

Develop and maintain a strong customer service culture, ensuring an exceptional guest

experience at every touchpoint. • Implement guest feedback systems and continuously improve service delivery based onreviews and ratings.

Oversee staff training programs to enhance hospitality skills, customer engagement and

service excellence.

Develop and manage annual budgets, ensuring profitability and cost control.

Optimize pricing strategies, revenue management techniques, and occupancy levels to

maximize financial performance.

Monitor financial reports, analyze revenue streams, and identify opportunities for

efficiency and growth.

Implement risk management strategies to safeguard assets, guests, and employees.

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