Training Officer - SBP Africa Limited

• Training Program Development: Design and develop comprehensive training programs and materials for internal staff and external clients, ensuring alignment with business goals and industry standards.
• Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars both in-person and virtually.
• Needs Assessment: Assess training needs through surveys, interviews, and collaboration with department heads to identify skill gaps and training requirements.
• Content Creation: Develop and update training content, manuals, and e-learning modules that are relevant, interactive, and accessible.
• Training Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs, gather feedback, and make necessary adjustments for continuous improvement in quality and outcomes.
• Training Coordination: Schedule and organize training sessions, including logistics, materials, and communication with participants.
• Record Keeping: Maintain accurate records of training activities, attendance, and outcomes.
• External Training Management: Liaise with clients to understand their training needs, develop customized training solutions, and deliver training to client teams.
• Assess and understand training needs of outsourced employees, develop customized training solutions, and deliver training to them.
• Identify and create collaboration with external facilitators and trainers.
• Continuous Improvement: Stay updated with industry trends, new training methodologies, and best practices to ensure the company’s training programs are cutting-edge and effective.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience as a Training Officer or in a similar role, preferably within the outsourcing or BPO industry.
• Strong knowledge of training methodologies, tools, and techniques.
• Excellent communication, presentation, and interpersonal skills.
• Ability to create engaging and effective training materials.
• Proficiency in using e-learning platforms and MS Office Suite.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.

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