
Job Vacancy For Head, Credit Management
- Accra
- Permanent
- Full-time
- The successful candidate will join as the Head of Credit Management in the Finance Department.
- (S) He will report to the Chief Finance Officer and will be responsible for monitoring on-going credit performance and adjusting strategy.
- The Head of Credit Management will also direct expected account distribution, credit risk profiling and loss forecasting, and ensure profitability and corporate risk appetites are met.
- (S) He will work with stakeholders to develop and analyze products, billing capabilities, and portfolio strategies to achieve profitable growth while managing the level of credit risk.
- Lead the development and maintenance of a holistic credit management procedures for all revenue streams.
- Devise strategies to ensure all collections comply with all regulatory requirement polices and align to industry best practice.
- Provide strategic direction to optimize cash inflow and margins from reduced bad debt % and DSO.
- Lead implementation of an efficient dunning and litigation processes as per business requirements.
- Ensure statements of accounts are regularly reconciled and balances confirmed with customers.
- Liaise with Sales and the Credit Reference bureau to ensure all credit concessions are based on sound judgement.
- Play an active role in all projects impacting the billing processes and platforms.
- Implement an effective reporting and assessment tools to minimize risk and proactively identify problem areas and customers.
- Lead research and resolution of billing and payment discrepancies.
- Continuously review work process and develop proposals for the improvement to enhance the overall level of service experienced by the customers.
- Ensure statements of accounts are regularly reconciled and balances confirmed with customers.
- Working with all customer-facing teams to ensure all opportunities for cash collection and debt prevention are optimized.
- A university degree in any field but with emphasis on Accounting, Finance, Business, Economics
- Master's degree in business administration or related will be an added advantage.
- A minimum of eight (8) years relevant working experience in Credit Control, Treasury, Account receivables or a related filed.
- Experience in customer service operations is a plus.
- Articulate with excellent verbal and written communication skills.
- Ability to think creatively, highly driven, and self-motivated.
- Ability to thrive under pressure and adhere to constant and challenging deadlines.
- Proven track record of negotiating payments and handling disputed charges.
- Strong knowledge of Excel is a plus (e.g., pivot tables, VLOOKUP's, etc.) as well as PowerPoint.
- Excellent leadership skills required to manage a multi-faceted team.
- Leading and Supervising
- Analyzing and Interpreting
- Delivering Results and Meeting Customer Expectations
- Working with People interacting, Presenting and Communicating information
Ghana Current Jobs