Call Centre Agent: Inbound - Plato Consult Limited

Plato Consult

  • Accra
  • Permanent
  • Full-time
  • 2 months ago
A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver a world-class customer experience. He/she shall serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database and determining eligibility.The role reports to a Team Lead.ROLE-SPECIFIC REQUIREMENTS
  • Answer enquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, and escalating unresolved problems to appropriate authorities.
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  • Fulfils requests by clarifying desired information, completing transactions and forwarding clients' requests.
  • Sell additional services by recognising opportunities to up-sell accounts, explaining new features.
  • Maintains and improves quality requests by adhering to standards and guidelines; recommends improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Maintains communication equipment by reporting problems.
  • Accomplish organisational mission by completing related results as needed.
Required Skills or ExperienceMINIMUM QUALIFICATION
  • First Degree/ HND
  • Post National service experience
  • Customer service or Call centre experience is a plus
PERSON SPECIFIC REQUIREMENTS
  • Excellent communication skills
  • Customer Centric
  • Attention to Detail
  • Listening skills
  • Data entry skills

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