Customer Service Associate

  • Accra
  • Temporary
  • Full-time
  • 2 months ago
  • Apply easily
JOB OVERVIEW.A reputable organization in the professional services industry is seeking a Customer Service Associate to join their team. The company enables businesses and entrepreneurs to focus on growth and innovation by taking care of administrative and operational tasks that would otherwise demand their time and attention. This vital frontline role is responsible for delivering high-quality support and exceptional service to clients while ensuring smooth day to-day operations. The successful candidate will handle key administrative tasks such as scheduling appointments, preparing quotes and proposals, and managing renewal reminders, all while maintaining excellent client communication and a professional telephone manner.RESPONSIBILITIES.
  • Act as the first point of contact for clients, providing professional and timely support.
  • Handle inbound and outbound calls with a pleasant and clear telephone manner.
  • Schedule appointments and manage client follow-ups.
  • Prepare quotes and proposals accurately and efficiently.
  • Manage renewal reminders and maintain ongoing client relationships.
  • Perform general administrative support duties.
  • Maintain accurate client records and documentation.
REQUIREMENT.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal abilities.
  • Good organizational and multitasking skills.
  • High attention to detail.
  • Proficiency in Microsoft Office or similar tools.
  • Prior experience in customer service or administrative roles is an advantage.

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