IT Support Specialist - Docutech Ghana

• Install, service, and support a variety of equipment (e.g., Xerox, HP printers and photocopiers).
• Respond promptly and effectively to customer requests and service calls.
• Document assigned work processes and understand key business applications.
• Provide daily activity and visit reports to supervisors.
• Maintain full knowledge of company products, services, and internal procedures.
• Acquire and apply knowledge of competitor offerings and market trends.
• Perform routine customer care visits to build and maintain strong client relationships.
• Manage service tickets using platforms such as 4me and 3Manager, ensuring quick resolution for assigned accounts.
• Contribute proactively to customer satisfaction through quality service delivery.
• Continuously improve work efficiency and service quality.
• Carry out any other duties assigned by management.

• HND or Bachelor's Degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.
• At least 2 years of experience in IT support or equipment servicing.
• Hands-on experience with servicing production machines and office equipment is an advantage.
• Proven experience in IT support or technical servicing (experience with printers and copiers is a strong advantage).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.
• Knowledge of service management tools and reporting systems is a plus.
• Willingness to travel for customer visits within Kumasi and surrounding areas.

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