Senior Coordinator, Operational Services

Last Mile Health View all jobs

  • Accra
  • Training
  • Full-time
  • 1 month ago
Thank you for visiting Last Mile Health's Career Page. We are grateful for your interest and look forward to reviewing your application.All available positions are currently listed on this page. We will post additional full-time, practicum, consultant, and internship opportunities as they become available.Senior Coordinator, Operational ServicesAccra, GhanaFull TimeLast Mile HealthExperiencedThis role was posted on March 11, 2026. Please note that we will review applications on a rolling basis.The RoleAt Last Mile Health (LMH), we do things differently despite the challenges. Are you a detail-oriented operations professional who enjoys building systems that improve efficiency and compliance across complex, multi-country programs? If so, you may be our next Senior Coordinator, Operational Services in the Ghana office.The Senior Coordinator, Operational Services will play a critical role in supporting operational excellence for the Ghana office while contributing to systems strengthening across Last Mile Health’s program countries. Here is a summary of duties this role will take on:
  • Ghana-specific responsibilities include supporting new-hire onboarding, coordinating international staff relocation, and managing immigration processes. This position will also oversee country office travel and event management, supervise facility management contractors, and serve as the Safety and Security Focal Person for the Ghana office, providing support to both Global and Country leadership in responding to safety and security incidents or crises.
  • Beyond Ghana, this role requires supporting the development, rollout, and training of operational processes and systems across LMH's other program countries. Key areas include Fleet Management, Transportation and Travel, Facilities Management, Asset Management, and business operations compliance. The Senior Coordinator will work closely with country teams to drive operational improvements in planning, reporting, policy compliance, and cost optimization.
Under the Global Operations support function, this role will be expected to project manage multi-country operational initiatives effectively, remotely support multiple teams and workstreams simultaneously, and take an active role in developing and implementing key country operational strategies, both remotely and in person.This role is best suited for professionals who thrive in fast-paced operational environments, enjoy working with multicultural and diverse teams, and are comfortable navigating the complexities and constraints that come with operating across multiple country contexts.This position is only open to candidates who are currently located and authorized to work in Ghana. This role is hybrid and located in Accra, GhanaWhat You'll DoGhana Office Administration
  • Monitor incoming support requests and ensure prompt resolution. Oversee day-to-day facilities, including office supplies, cleaning, security, maintenance, and utilities.
  • Track and manage the office lease, supervise inventory, and ensure asset management systems are regularly updated with timely periodic reporting.
  • Maintain up-to-date records for internal and external communications through the Ghana Google Shared Drive, physical filing systems, and other communication tools.
  • Assess operational needs and work with the Head of Country to improve compliance and systems. Provide immigration and travel logistics support for all travelers to the Ghana office.
Ghana Office Policy and Regulatory Compliance
  • Work with the Head of Country and relevant people on the Global team to ensure all relevant policies needed for the efficient operations of the Ghana office have been developed and rolled out
  • Ensure Ghana office procedures and management are done as per laid out internal and/or donor policies and external local and/or international regulatory and legal requirements
  • Work with the Head of Country to ensure the prompt submission of all LMH Ghana regulatory registrations and filings, and ensure compliance with government regulations and statutory requirements
  • Lead the compilation and tracking of all Ghana office LMH regulatory documents, insurances, immigration documents, amongst others, to ensure that they are available and up to date
Ghana Office People Systems and Event Logistics Support
  • Collaborate with the People Operations Team to support the onboarding of new hires and provide logistical support for the relocation of incoming international staff.
  • Set up and manage office IT systems, supporting team members with hardware and software needs in coordination with LMH's external Global IT team.
  • Work with the Head of Country and Managing Director, Operational Services to develop office culture initiatives, organize team meetings and bonding activities, and provide logistical support for team retreats held in Ghana.
  • Work with the Managing Director of Operational Services to organise and facilitate team meetings and team bonding initiatives
Global Facility, Fleet, Transportation & Travel
  • Coordinate revision, retraining, and compliance of Fleet, Transport, and Travel policies. Develop and roll out systems and templates for fleet acquisition, utilization, maintenance, and fuel consumption reporting.
  • Support country-led initiatives to improve operational performance and optimize costs. Assist countries in establishing Preferred Supplier Agreements with fleet and travel vendors across all program countries.
  • Support country teams in developing logistics planning standards for in-country visits and ensure compliance with office policies and standards across LMH program countries.
Global Business Operations Support
  • Support the rollout of processes that enhance data quality and develop systems and templates for tracking and reporting operational performance.
  • Provide technical and administrative guidance for office setup, relocation, vendor contracting, and operationalization of new operations sites.
  • Support country teams in maintaining Safety and Security documents and establishing systems to track business certifications and insurance renewals.
  • Support the Global Safety and Security Council in responding to organization-wide crises and country incidents, while providing surge support to country teams during peak periods or personnel gaps.
What You'll Bring
  • Bachelor’s Degree in Public Health, Business Administration, or equivalent work experience.
  • Progressive experience in complex operations or country program operations with relevant experience with Operational Fleet, Logistics, and/or Facility management.
  • Demonstrated experience in office management, administration, Information Technology, Systems, and Accounting.
  • Experience working with government regulatory agencies and stakeholders, with a strong background in Safety and Security management.
  • Significant experience working in resource-scarce environments, with demonstrated ability to develop, train, and roll out policies and operational standards.
  • Strong stakeholder management skills with the ability to consolidate intelligence and produce threat assessments and actionable recommendations.
You'll Impress Us If You Have:
  • Prior experience with operations in a multi-country International Non-Profit Organisation.
  • Prior experience with Operational Electronic Management and Reporting Systems or templates.
  • Experience working and supporting teams across diverse cultures and country contexts.
  • Experience with diversity, equity, and inclusion.
Compensation InformationAt Last Mile Health, we strive to reward our employees equitably and transparently. This means that we pay our employees based on a clear and consistent methodology and without regard to their identity or personal relationships. We have made this model fully transparent so that everyone has access to all information related to compensation. We hope this helps you better understand Last Mile Health’s values and commitments to our employees. We look forward to answering any questions you may have during the hiring process.Before applying to this role, please take a moment to learn more about our approach to compensation and how compensation works in each of the countries where we operate. Please find the link to our compensation model and benefits overview below:Compensation for this position:The Band for this position: GHA-2For , the range is $21,823 to $30,553 USD per annum, depending on experience doing an equivalent role. Please note that this compensation is subject to statutory taxes.About Last Mile HealthLast Mile Health partners with governments to design, scale, strengthen, and sustain high-quality community health systems, which empower teams of community and frontline health workers to bring life-saving primary healthcare to the world’s most remote communities. LMH is a registered 501(c)3 non-profit organization. For more information, visit . We are an equal opportunity employer and value diversity at LMH. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.ApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orThe following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. .GenderRace/EthnicityHuman Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

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