Help Desk Officer at May Masters Limited

• Provide product and service information to customers
• Process orders and transactions
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Follow up on customer interactions
• Document and update customer records based on interactions
• Develop and maintain a knowledge of the evolving products and services

• 2 years work experience as a customer service representative
• Strong phone handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree

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