Receptionist at AccorHotel

• Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
• Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
• Carry out the check-in and check-out procedures.
• Monitor the VIP, COMP and HOUSE-USE during all stages.
• Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
• Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).
• Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
• Take note of guests' wakeup call requests.
• Forward guest requests to the Guests Relations Department.
• Always greet and bid farewell to guests in a friendly manner.
• Ensure that all official documents are completed in full and in an orderly manner.
• Provide full and accurate information to his/her managers.
• Take part in the Front Office Department's internal communication meetings and trainings.
• Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

• 2+ years experience working in a hotel receptionist or guest services role
• High school diploma or suitable equivalent
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Fluency in French (not a requirement but a plus)
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organisational and multitasking skills
• Professional attitude and appearance

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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