Field Service Technician: Crushing - Metso

Metso

  • Accra
  • Permanent
  • Full-time
  • 1 month ago
We are seeking a Field Service Technician – Crushing & Milling to join our Field Service and LCS Team.This position is mainly located in Ghana.TEAM YOU WILL BELONG TOYou will join a team of Field Service Professionals that strive to effectively deliver seamless customer experience, that meets the customers’ needs and support the entire Field Service and LCS team to enhance and build solid customer relationships.You will work closely with internal and external stakeholders, such as the Field Service & LCS Team, Site Account Management Team, Technical Sales Support Team, External Customers, and all other internal Service Providers in WAF.KEY ACCOUNTABILITIES AND RESPONSIBILITIES
  • Experienced with Metso equipment, i.e Crushing equipment
  • Perform Field Service activities & routines (both at customer site and office-based) with support/supervision level in-line with training certification.
[ad]Field Service routines include:
  • Basic customer problem-solving,
  • Repairs and preventative maintenance work,
  • Equipment inspections with recommendations,
  • Assembly/disassembly, installation & commissioning
  • Trade-specific discipline work (hydraulics, mechanics, automation, etc)
  • Operation and maintenance activities
  • Customer training on basic operation and maintenance
  • Remote support to colleagues and customers
Follow Metso processes, instructions and training in performance of duties, with a specific focus on our brand requirements, certification principles, field service process and proper utilisation of the Field Service digital tools (FSM, DIT, REX).
  • Follow Metso & customer H&S requirements, ensuring adherence to the Metso “Modus Operandi” in performing duties.
  • Deliver site reports, time sheets & travel expense reports after each job in a timely manner.
  • Identify sales leads and promote services offering.
Performance metrics
  • (Safety)
  • Safety observations
  • NPS (Net promoter score)
  • # of qualified leads generated
  • Sales from generated leads
  • Time to report
  • On-time delivery
  • Process & systems compliance
RELATIONSHIPSIn this position, you will report directly to the Field Service and LCS Manager – West Africa.INTERNAL AND EXTERNAL INTERFACES
  • Management
  • Other Engineers
  • Suppliers and subcontractors
  • Clients
  • Site staff
[ad2]QUALIFICATIONS & EXPERIENCE
  • BSc or HND in Mechanical Engineering.
  • Leading for safety
  • Customer-focused, service skills
  • Good communication skills
  • Drive to complete tasks on the remote customer site.
  • Building trust
  • Hands-on experience with Metso Crushers & Mills
  • Minimum 5 years of relevant field experience in a gold plant environment.

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