IT Officer by Creative Associates International

• Rapidly delivering effective and relevant programming on the ground through targeted interventions that may be scaled up.
• Informing and improving USG programming by piloting approaches and sharing reporting.
• Providing rapid response capacity, from hiring STTAs to quick response activities, in the event of a crisis or opportunity.

• Implement all HQ IT policies, procedures, and guidelines.
• Document system configuration setup and changes.
• Deploy and implement office network according to HQ specifications, including switches, access points, firewalls, and Network Area Storage (NAS).
• Identify and resolve problems in the network.
• Triage, prioritize, and troubleshoot staff support ticket requests. Escalate issues to HQ as necessary.
• Support and troubleshoot users in the office on their daily work.
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Supervise and follow-up on equipment maintenance performed by other contractors.
• Implement and enforce security on the network and prevent misuse of the IT resources.
• Participate in quarterly Global IT meetings hosted by HQ.
• Responsible for IT inventory; work closely with the DCOP-O and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up.
• Keep IT equipment healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates.
• Provide training to project staff on best Internet security practices.
• Monitor use of IT systems and Internet service to ensure staff are getting optimal service at all times.
• Implement and document a disaster recovery plan and offsite storage of backed up data.
• Other tasks as assigned.

• Bachelor's degree is desired. Secondary school or technical training diploma required.
• Must have at least four years of general work experience.
• Must have at least two years of specific experience in desktop support, ICT, Information Systems, or a related field in Ghana.
• Strong knowledge of wireless and wired LAN technologies, protocols, programming, and network security.
• Knowledge of USAID Rules and Regulations, previous experience working on USAID-funded projects preferred.
• Proficiency in English is required.
• Proficiency in French and/or local languages spoken in Northern Ghana a plus.
• Experience with the following tools desired:

• Microsoft Windows
• Microsoft Office 365 - SharePoint, Teams, Outlook, Word, Excel
• Meraki networking equipment
• Must have existing work authorization for Ghana.

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