Electronic Banking Officer at First National Bank

• Optimize the usage of First National Bank Ghana Electronic Banking products to increase transaction volumes/revenue.
• Cross sell electronic banking products to clients to reduce operational costs and increase revenue.
• Assist with new client set up on electronic platforms.
• Responsible for the development and maintenance of strategic relationships with relevant stakeholders including Client Service Representatives, Relationship Managers, Service Advisors, etc.
• Develop and maintain relationships with peers in the market to keep up to date with latest developments risk frameworks, disclosure requirements etc.
• Resolve customer queries effectively and efficiently and also serve as the first line support for call centre queries.
• Ensure that all policies and procedures are followed with regard to day-to-day operations of the Electronic Banking segment.
• Comply with governance in terms of legislative and audit requirements.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Maintain the electronic banking website's content, images and usability and provide support for website change requests by documenting all requests and testing the changes to ensure accuracy before implementation.
• Training of new users and Branch Staff on electronic banking products and services that are offered by the bank.
• Manage own development to increase own competencies.

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