Contractual Services Leadership Program by General Electric
- Accra
- Permanent
- Full-time
- Uphold the contract
- Understand the Terms and Conditions of the contract for proper execution of scope
- Ensure Seller's responsibilities are executed in conformance with the contract
- Manage the Performance Guarantees through agreement with the customer
- Resolve warranty issues in a timely manner
- Manage contract finances
- Provide “Service Director” and finance team with financial updates on contractual business, quarterly pacing estimates for sales and margin, annual Operations Plan for short term strategy, and long-term financial planning
- Perform annual Contractual Actualization and Margin Reviews to provide the business with a projected view of contract performance. Adjust current financial status with the application of Cumulative Catch-Up
- Maintain record of customer's operating and business profile and drive customer-based playbook for extra work generation
- Manage accurate and timely billing and receivables collection for Planned and Extra Work invoices
- Utilize lean-thinking and outage best practices to generate productivity
- Maximize customer relationships
- Own Customer relationship, reporting to the PS Sub-region “Service Director”
- Establish and maintain a communication strategy for an effective flow of information with customer
- Coordinate all outage and site visits from Fulfillment team
- Ensure established outage CTQs are met/exceeded and obtain evaluation documentation from customer (CXI)
- Ensure Outage Reports are of excellent quality prior to release to customer
- Plan and coordinate outages
- Outage planning and demand forecast - using systems and applications tools such as Field-vision to forecast and plan requirements for outages to achieve operation excellence
- Ensure all related QWIs are being implemented and followed by all stalkholders
- Support and coordinate with SM/OM for Outage Services scope clarification, JCE, and execution resources
- Support Policy 6.0 requirements for optimizing outage execution
- Make arrangements for necessary non-JCE resources and personnel
- Support Lean thinking for outage execution
- Ensure outages are closed out completely following execution; CDSi, Outage Reports, reconciliation,, CSOM, SOS ERP, and EventVision.
- Ensure parts are available and addressed pre and post-outage; Capitals and Consumables supply and Repairs. Generate orders in ERP, as required.
- Serve as technical liaison
- Interface with ITO (Sales and Com Ops) to identify CM&U opportunities and provide relevant information to Engineering
- Liaise with Engineering for resolving unit operational and maintenance issues via ER.
- Take the lead in customer meetings for review and distribution of TILs, establishing responsibilities for implementation, and post-implementation updates to customer.
- Provide contract administration for proposals and contracts including customer interface, negotiations, preparation, and contract interpretation
- May perform team leader responsibilities for assigned rotation and programs
- Continually review processes to ensure overall efficiency.
- Bachelor's degree in an Engineering discipline from an accredited university or college;
- Prior working experience required: From 1 - 3 years of experience
- Additional experience in contract administration or project management would be preferred;
- Demonstrate GE Leadership behaviors: Act with Humility, Lead with Transparency & Deliver with Focus.
- Fluency in English & French
- Knowledge of contract law and formation
- Ability to take lead role in routine contracts
- Sound business and financial acumen
- Strong verbal and written communication skills
- Strong interpersonal and leadership skills
- This is a remote position
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