Job Vacancy For Analyst, Revenue Assurance & Fraud Operations Support
- Accra
- Permanent
- Full-time
- Responsible for the review of inherent potential risks within the xtra time/byte/Money space and Roaming
- Design and Implement primary and secondary controls within the xtra time/Byte/money space and Roaming to prevent and detect leakage
- Responsible for primary controls monitoring as assigned
- Responsible for Secondary control performance and exception remediation as assigned
- Daily data quality monitoring on Revenue Assurance and Fraud Management (RAFM) platform
- Revenue reporting and usage trend analysis
- Conduct pre and post xtra time/byte/money product and services implementation test
- Review changes to the xtra time/byte/money and Roaming system and user logs
- Perform borrowing and repayment analysis
- Perform a daily analysis on inbound and outbound roaming subscribers for any change in usages and charges
- Perform bad debt aging analysis
- Carry out work related task (s) as assigned by line manager
- Dynamic and highly competitive technology & ICT industry
- Highly regulated environment
- Performance driven environment
- Diverse cultural environment
- Revenue Assurance and fraud Management Group best practices & standards alignment
- Supply Market Demographics
- Ghana Specific restrictions on local content
- Highly technical nature of the Revenue Assurance and Fraud Management domain
- Aware of the organization's business plan, immediate environment and the possible impact of events and activities on the organization; understand current role in relation to executing the business plan
- Ensures team objectives are consistent with strategic plan
- Critical Thinking
- Generates simple ideas
- Solutions are limited in scope
- Analytical Thinking
- Undertakes a process of information and data collection and analysis for integration purposes.
- Identifies and makes sets of information and determines their relationships.
- Decision Making based on Decision Modelling
- Recognizes when advice or assistance is required in making decisions on non- routine issues and looks to others to provide support
- Distinguishes between critical and irrelevant pieces of information. Gathers input and information from a variety of sources to reach a conclusion
- Integrated Analytics
- Is familiar with the organization's various sources of business, customer, and market information, both behavioral and technical data
- Understands the range of metrics used to measure value and effectiveness and can use analytics to review the business impact of key activities
- First Degree in Accounting / Computer Science / Mathematics
- Charted Information Systems Auditor (CISA) / Charted Information Systems Manager (CISM) Certification is a plus.
- 3 years relevant experience in a technology-oriented industry preferably telecommunications. Experience in data analytics a plus
- Good Knowledge of the mechanics of telecommunications.
- Knowledge of Telco billing principles and operation.
- Good knowledge of the Revenue Management chain in telecommunications
- High level of IT
- Good understanding of quantitative and analytical principles
- Good knowledge of financial analysis and modelling skills
- A sense of accuracy & attention to detail
- Strong numerical skills
- Analytically sound
- Good communication and interpersonal skills at both individual and team level
- Report writing abilities
- Presentation skills
- Problem solving skills.
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