Policy Administration Specialist - Corporate Unit at Old Mutual
Old Mutual View all jobs
- Accra
- Permanent
- Full-time
- Send all renewal letters to existing clients 3 months prior renewal.
- Process and pay all claims within 72 hours after all documents received.
- Prepare and deliver policy documents to new and existing clients.
- Establish effective working relationship with clients, broking companies, and all stakeholders for operational efficiency.
- Assist in providing accurate data for audit in Operations.
- Adheres to business, process, and compliance rules.
- Gather, analyze, and interpret data to suggest appropriate process changes.
- Supports ad-hoc department initiatives and cross-functional team projects.
- Builds and maintains relationships with other departments, intermediaries, and Corporate Relationship Managers
- Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
- Performs general office administration such as follow-ups, client call-backs and policy changes.
- Manages and resolves customer complaints and queries.
- Drives the organizations persistency improvement guidelines.
- Attend to client requests, enquiries, and policy information within timelines. * Prepare premium quotations and deliver to clients within 24 hours turnaround time.
- Any other duties required
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