Job Vacancy For Ticketing Agent

• Process ticket purchases for customers, including selecting seats, applying discounts, and handling payments.
• Issue boarding passes and manage seat assignments according to passenger preferences and special needs.
• Handle cancellations, rescheduling, and booking adjustments, ensuring customer satisfaction and policy compliance.
• Provide detailed information about flight schedules, fares, and airline policies to customers.
• Assist passengers with self-service kiosks and online check-in procedures.
• Coordinate with baggage handling teams to ensure proper tagging and handling of luggage.
• Address and resolve customer complaints related to ticketing and boarding processes.
• Verify passenger identification and ensure compliance with national and international travel requirements.

• HND or professional certificate
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Strong critical reasoning skills

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