Customer Service Officer - Advans Ghana Savings and Loans

• Carry out all cash-related transactions (loan release, repayments, cash deposit/withdrawal on the deposit accounts…)
• Ensure the alignment of cash transactions with the in-place Advans Ghana policies and procedures
• Respect AML/KYC policies by identifying all the clients and reporting any suspicious transaction
• Register all cash transactions in the MIS system used for serving the purpose
• Report any cash shortage or overage to the supervisor
• Be able to analyze the transactions/flows on client’s account and be able to give advices

• Manage the MIS by creating and updating of clients loan and deposit applications and accounts.
• Prepare all contract documents before signature by clients and branch manager
• Prepare past due notices documents for dispatch by client officers

• Control the loan appraisal form and the client file before loan committee meeting, loan disbursement and after the signature of BM and clients.
• Check that all files are complete and ready for loan committee
• Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure
• Correct all mistakes created in orbit and reported by DQC
• Share information and best practices with the other branch staff
• Report all the issues related to the job to the immediate supervisor
• Use the reporting tools for control and analysis

• Welcome and inform the customers and potential customers at the branch.
• Conduct information meetings organized in the branch for potential clients
• Participate in collective prospection and other commercial activities in the market areas with the client officers.
• Deal with clients in a manner that is conducive to strengthening Advans Ghana public image
• Participate in field promotion of Advans Ghana products and services.
• Be actively involved in the development of deposits in the branch.
• Identify clients’ needs and cross-sell new products/services.
• Participate in the promotion of new products and services by giving information to customers at the teller counter

• Make arrangements of branch planning (Loan committee meeting, Client officer planning…)
• Ensure that branch documents are filed in a due manner, keeping the Advans Ghana standards.
• Prepare all the contract documents before signature by clients and branch manager.
• Establish and maintain good and clear working relationships with other branch staff.
• Assist in the training and coaching of new and existing staff

• Prospection, Account opening, filing

• Deal with very sensitive customer issues that needs high level of secrecy
• May be asked to undertake relieve duties in a different branch without notice
• May be asked to temporarily play a different role in the same branch when there is a shortage of staff
• May be asked to support the commercial activities of other branches
• May be asked to participate in branch commercial activities

• At least an HND, bachelor’s degree, and other professional qualifications Specific training required
• A minimum of one (1) year working experience (National Service inclusive).
• Practical knowledge of micro/small businesses and the market environment is an advantage.

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