Job Vacancy For Help Desk Officer

• Answer any questions a customer has
• Take payments
• Setup and resolve problems with customer accounts
• Provide price information
• Handle enquiries about deliveries
• Verify customers
• Keep records of customer interactions and transactions
• Engage with customers
• Direct unresolved issues to a different department if needed
• Communicate and coordinate effectively with internal departments
• Provide customers with information on any open orders and invoices
• Maintain customer database
• Follow company process accurately and efficiently

• Calm under pressure
• Ability to handle stress
• Friendliness
• Excellent verbal and communication skills
• Organized
• Efficient
• Good problem solving skills
• Good computer skills
• HND minimum

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