Job Vacancy For Customer Service Representative
CAR-Hunter LTD
- Kumasi, Ashanti Region
- Permanent
- Full-time
Job Location: Kumasi Ghana
Job Position: Customer Service Representative
Job Type: Full-time
Salary and Benefits: 3000GHS+Job Description:
- As a customer service representative of an automobile company, your main responsibilities include:
- Communicate with customers through channels such as telephone, email and face-to-face communication to answer questions about automobile products, services and repairs.
- Handle customer complaints and suggestions, actively find solutions, and follow up on the progress of processing to ensure that customer problems are resolved in a timely manner.
- Record and update customer information and maintain the accuracy of the customer database.
- Provide relevant information on automobile sales, maintenance and repairs to help customers make informed decisions.
- Assist the sales team in processing orders, tracking delivery progress, and providing follow-up service support to customers.
- Collect customer feedback, analyze customer needs, make suggestions for improvement, and optimize service processes.
- High school degree or above, education background in related fields is preferred.
- Excellent communication and interpersonal skills, able to communicate with customers clearly and politely.
- Experience in the automotive industry or customer service is preferred.
- Problem-solving skills and teamwork spirit, able to work efficiently under pressure.
- Good English written and oral communication skills, fluent in local language is preferred.
- Competitive salary and benefits.
- Comprehensive training and career development opportunities are provided.
- Friendly working environment and team atmosphere.
- Health insurance and other employee benefits.
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