Job Vacancy For Help Desk Executive
Digital Concepts Limited
- Accra
- Permanent
- Full-time
- respond to requests for technical assistance in person, via phone, chat or email
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- learning skills
- customer service orientation
- problem-solving
- HND
- team interaction
- planning and organizing
- 3years work experience
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