Relationship Officer

• Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.

• Understand customer needs, preferences, and expectations to provide personalized service and support.

• Promote products and services to clients through effective sales presentations, demonstrations, and discussions.

• Identify opportunities to cross-sell or upsell products and services to existing clients.

• Respond to inquiries, complaints, and requests from clients in a timely and professional manner.

• Collaborate with internal teams, to address customer needs and resolve issues.

• Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.

• Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.

• Maintain accurate and organized records of client interactions, transactions, and sales activities.

• Participate in training and professional development activities to enhance sales and relationship management skills.

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