Job Vacancy For Engineer, Digital Operations

• Support the execution of operational tasks, job and activities for all Digital platforms and to deliver the required availability level and KPIs of all Digital services.

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

• Maintain and ensure the stability and efficiency of all Digital services
• Investigate technical issues and manage deployment of fixes to live systems by vendors
• Liaise with the Business Digital and Development Teams to resolve technical and customer experience issues
• Complaints-Ticket handling
• Debug and provide suggestions and recommendations to improve functionality, performance and experience of services
• Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems
• Periodic testing of IN & VAS Services and ensuring proper functionality of the different services.
• Work closely with cross functional teams for the design and implementation of any new service.
• Handling & Resolution of customer complaints within the set SLA targets.
• Coordinate and Support the Managed services suppliers and ensure KPIs are monitored and targets achieved
• Weekly review of Managed service operation with supplier with manager
• Ensure compliance of Digital systems with internal IS security policies
• Conduct O&M on non-Managed Services platforms, produce weekly/monthly reports and initiate corrective actions accordingly for closure
• Provide L1 and L2 support for all non-Managed Services
• Responsible for handling emergency incidents/problems on the Digital platforms.
• Provide input from systems to immediate supervisor or manager for planning and expansion
• Proactive monitoring of services arrest degradations before they become incidents and problems
• May perform additional duties assigned by immediate supervisor from time to time
• Liaison between Managed Services Team and other business functions
• Conduct IATs, post and pre-tests before and after system changes and configurations are done

• A Degree in Computer Science, Engineering or its equivalent qualification
• ITIL Certification a plus

• Ability to manage self and team performance, good conflict management, takes and manages accountability
• Energy & Drive - Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills - Good written and verbal communication, commitment to the organization
• Strategic Skills - Global thinker, Analytical thinking and Problem solving abilities.
• Negotiating Skills

• People management skills
• Analytical skills
• Innovative
• Team player
• Good communication skills
• Interpersonal skills
• Self-motivated

• Can Do; Integrity; leadership; Innovation; Relationships

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

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