Inside Sales Representative by Cummins Africa Middle East

• Provide sales support for Cummins products and/or services throughout the sales cycle. May independently develop and capture opportunities for additional sales.
• Handles inbound, unsolicited prospect calls and converts these opportunities into sales.
• Develops opportunities to sell company products and services, which may include developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources.
• Builds and/or maintains positive customer relationships that generate loyalty and/or future sales.
• Maintains accurate sales entry, reporting and forecasting through utilization of Cummins tools and processes (e.g., Cummins Sales Process, Customer Relationship Management systems).
• Attend to customer concerns about the company and its products and services according to company guidelines. Investigates and troubleshoots customer transaction issues.

• Advanced certificates or college degree in the field of Sales or Marketing, or an acceptable combination of education and experience required.
• Experience as a quote analyst or another sales supporting function desirable.
• Experience with customer relationship management software desirable. Experience with other software-based sales and business tools desirable.
• Basic knowledge in DBS (SAP) software would be a plus

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