Client Service Officer (Operations)

• Facilitate and consult with HR department for the provision of adequate and competent employees from the database to meet client’s requests.

• Responsible for staff placement, orientation for new joiners and coordinate exit management with HR department.

• Employee Representative: First point of contact for all outsourced employees.

• Review, update and ensure outsourced staff contracts are running according to stipulated agreement and advice on expiry dates and renewal notice for continuity of business.

• Collaborate with HR department to develop policies, programs, and solutions.

• Management of Outsourced employees’ records

• Collaborate with HR to ensure all statutory and regulatory requirements are satisfied.

• Ensure payment of all resources on time to promote job satisfaction.

• Ensure proper and timely processing and submission of invoices.

• Coordinate internal meetings/reviews and update key stakeholders.

• File all Clients documents: daily attendance, overtime, training and induction sheets and other administrative documents.

• Tracking Clients outstanding issues and produce monthly reports

• Ensure adherence to SLA on delivery.

• Perform any other duties that are required and commensurate with the job's grade and title

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