General Manager – Operations & Administration (Cold Store Division)
Faith Group of Companies
- Tamale, Northern Region
- Permanent
- Full-time
- Location: TAMALE, Head Office with oversight of all branches
- REPORTS TO: Chief Executive Officer / Board of Directors
- Direct and oversee the day-to-day operations of all cold store branches.
- Ensure strict adherence to company policies, operational procedures, and sales protocols.
- Drive efficiency in stock handling, storage, and distribution to minimize losses and wastage.
- Monitor branch performance and implement corrective actions where necessary.
- Enforce strong financial discipline across all branches.
- Supervise revenue generation, cash handling, and banking processes.
- Implement and maintain robust internal control systems to prevent fraud, theft, and stock discrepancies.
- Review financial reports, reconcile variances, and ensure accountability at all levels.
- Leverage accounting/audit background to strengthen compliance and transparency.
- Develop and implement strategies to increase sales volumes and market share.
- Set and monitor branch sales targets, ensuring consistent achievement.
- Identify new business opportunities and expansion prospects.
- Optimize pricing strategies in line with market trends and profitability goals.
- Ensure accurate stock records and real-time system updates across all branches.
- Oversee procurement, stock replenishment, and inventory turnover.
- Investigate and resolve stock shortages, damages, and discrepancies.
- Enforce proper cold chain management and product handling standards.
- Provide strong leadership and direction to branch managers and supervisors.
- Recruit, train, and mentor operational staff to build a high-performance culture.
- Conduct regular performance evaluations and enforce discipline where necessary.
- Instill a culture of integrity, accountability, and professionalism.
- Ensure compliance with all regulatory, safety, and food handling standards.
- Identify operational risks and implement mitigation strategies.
- Investigate incidents of misconduct, negligence, or non-compliance and take appropriate action.
- Prepare and present detailed operational and financial reports to senior management.
- Contribute to strategic planning and policy formulation.
- Provide data-driven insights to support executive decision-making.
- Minimum of 15 years’ relevant experience in cold store operations, FMCG, or a similar industry.
- Strong background in Accounting, Finance, or Auditing (professional certification is an advantage).
- Must be 50 years of age or above, demonstrating maturity, leadership depth, and sound judgment.
- Proven track record in managing multi-branch operations.
- Experience in enforcing internal controls and operational compliance.
- Strong leadership and decision-making ability
- High level of integrity and accountability
- Excellent financial and analytical skills
- Operational efficiency and problem-solving mindset
- Effective communication and interpersonal skills
- Ability to work under pressure and deliver results
- Branch profitability and revenue growth
- Reduction in stock losses and discrepancies
- Compliance with operational and financial controls
- Staff productivity and performance levels
- Customer satisfaction and service delivery
- Demonstrate a hands-on approach to management and problem-solving.
- Maintain strict discipline and zero tolerance for operational lapses.
- Be available to travel frequently across branches for supervision and audits.
- Uphold the company’s values and lead by example at all times.
- Competitive and commensurate with experience, including performance-based incentives.
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