Job Vacancy For Customer Service Officer

• The Customer Service Officer would be responsible for managing front desk operations and delivering outstanding customer service.
• This role serves as the first point of contact for clients, visitors and employees, while also supporting administrative functions and coordinating office activities

• Manage incoming and outgoing mall, direct phone calls, courier deliveries and dispatches efficiently
• Coordinate appointment schedules and manage meeting room bookings
• Prepare reports, maintain records and update databases accurately
• Support HR and management with administrative duties, including document processing and official correspondence
• Address customer concerns and escalate issues to the appropriate department when necessary

• Minimum of 5 years experience in a customer service or front desk role
• Bachelor's degree in Business Administration, Hospitality, or a related field from a recognized institution
• Excellent verbal and written communication skills, attention to detail and a commitment to maintaining confidentiality

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