Online Sales Advisors - Tema

• To prospect for and establish relationships with new business/customers through call drives.

• Generate sales from prospective businesses/customers

• To maintain contact with company's customers, and ensure database information is updated/accurate.

• To promote company's products and service and support Spare parts Sales and Maintenance.

• To provide internal support for customer enquiries and complaints.

• To attend marketing and brand activations as deemed necessary.

• To manage call portfolios and provide daily, weekly and monthly reports as required. To initiate opportunities for rentals and the sale of used machinery.

• To follow up on outstanding quotations and closing the transaction.

• To achieve and exceed telephone call targets and related KPIs such as sales targets.

• To use Hubspot CRM as a main platform to perform all the above activities

• To generate sales of machines.

• To ensure that the database is updated daily with details of all telephone activities.

• To plan and implement your own customer telephone call follow up strategy, in line with the portfolio and quarterly strategy set by H.O.D.

• Consistently maintaining the existing client database within the company’s core values.

• Be abreast with our product portfolio.

• To make telephone calls and manage information on our customer base.

• Make cold calls to find prospective customers.

• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.

• Actively use the CRM to prospect, source and maintain customer contact in the assigned area.

• Follow up on new leads and referrals resulting from enquiries and referrals and Keeping records of customer follow ups

• Respond promptly and effectively to customer and non customers enquiries.

• Maintain a professional image always through personal actions and initiatives.

• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.

• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

• Number qualified leads

• Closed Deal Rate/percentage

• Achieve Customer satisfaction score (NPS) of not less than 8 out of 10

• Ensure full adherence to CRM Policies and Internal processes to attain 95% audit compliance score.

• Achieve the set sales target

• Minimum of a HND or Bachelors’ Degree.

• Excellent telephone tone and manner.

• Must be competent in excel, word and CRM systems

• Excellent presentation skills.

• Excellent marketing and sales skills.

• Good interpersonal and networking skills.

• Excellent negotiation skills.

• Must be self-motivated and results driven.

• Must be a team player

• Able to work under diverse working conditions

• Able to handle the sales pressure and give out optimum results

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.

• Excellent Interpersonal, Communication, Collaboration and Influence abilities.

• Customer Driven (Internal & External).

• High energy with a strong drive for results.

• Creativity and Innovation, with ability to come up with new ideas and initiatives.

• Inclusiveness and ability to work well with different cultures and working environments.

• Fluency in languages: French/English.

BusinessGhana