Retail IT Manager at KMK Entertainment
KMK Entertainment
- Accra
- Permanent
- Full-time
- Oversee the installation, maintenance, and performance of retail IT systems (e.g., POS systems, self-service terminals).
- Manage network infrastructure and ensure secure connectivity with the central betting platform.
- Implement cybersecurity protocols and resolve IT incidents promptly.
- Coordinate with vendors and negotiate service-level agreements for hardware and software support.
- Lead and train retail IT support teams, ensuring top-notch service delivery.
- Identify and implement process improvements, system upgrades, and innovative solutions.
- Ensure compliance with data security and gaming industry regulations.
- Develop and manage IT budgets, ensuring cost-effective procurement and operations.
- Bachelor's degree in Computer Science or an IT related field.
- In-depth understanding of retail IT infrastructure, sports betting platforms, and network management tools.
- Familiarity with industry regulations like PCI-DSS and GDPR.
- Strong troubleshooting, vendor management, and project management skills.
- Proficiency in IT service management frameworks (e.g., ITIL).
- Analytical mindset
- Ability to handle pressure,
- Excellent communication,
- Flexibility for occasional travel.
- Proven track record in managing IT systems in a retail environment, ideally within the betting or gaming industry.
- Be part of a forward-thinking company where technology is at the core of our success. This role offers exciting challenges, a dynamic work environment, and opportunities to make a meaningful impact.
- Monday to Friday, 8:00 AM - 5:00 PM, with availability on weekends as needed.
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